Support methodsThe DT Tax and Accounting software support service is available year-round during normal business hours (9:00 a.m. to 5:00 p.m. Monday through Friday). However, during the tax season (typically March 1st to April 30th), our support hours are extended from 8:00 a.m. to 9:00 p.m. on weekdays, and 9:00 a.m. to 5:00 p.m. on Saturdays and Sundays. By emailTo get an answer as quickly as possible, send your questions and receive your replies by email. Use the DT Tax and Accounting software support request form, accessible by selecting Software support from the Help menu in the DT Max program. Alternatively, you can access any email program, provide the same information and email it to us at dt.support@thomsonreuters.com. By faxSelect the Software support option from the Help menu, and click Support request form. Fill out the form, print it and fax it to DT Tax and Accounting at (514)733-8058. A member of the software support team will quickly get back to you by fax or by telephone. By telephoneIf you wish, you can also reach our software support team by calling the DT Tax and Accounting support lines at (514)733-8355 in Montreal, or toll free at 1(800)663-7829. |
